• We Value Agility

  • We Value Efficiency

  • We Value Integrity


About Us


OUR VISION

To be a Global Leader offering holistic IT solutions, setting a benchmark in the industry through constant innovation and service excellence.

Our Core Values

Agility

Nimble & flexible approach to the ever dynamic business environment

Efficiency

On-time & on-cost performance based on the principle of “minimal inputs & maximum output”

Integrity

We say what we mean & we mean what we say

Our Expertise

IT Field services experts

Integrated mission critical field services solution for complex multi-site project across the globe.

Multi-Platform & Multi-Vendor expertise

We support almost every machine type running in your data center with holistic coverage of servers, storage, backup and network devices.

Service Presence across 43 countries Globally.

Regional service coverage across 43 countries and more than 135 cities

Single Point of Contact & accountability

Single Point of Contact for multiple services across the globe.

Cost Competitive solutions

Cost effective hardware rental options; short term as well as long term cost effective hardware kits for DC relocation and application migrations.

Best Practices & Standards

Robust Service Framework based on ITIL & PMP.

ITIL Compliant Support Desk

Our dedicated support team is available 24x7. Our help desk serves customers across all continents, we meet local standards and take into account your business hours, culture and your onsite requirements.

Flexible & Bespoke Solutions

Continuous service measurement and seamless communication to obtain desired performance results.

Our Services


ServiceManagement Framework


Team Member

Operations


Service Desk

  • Incident Management
  • Request fulfillment
  • Customer Service

Engineering

  • Product Support
  • Technology Solutions

Logistics

  • Parts Inventory Mgt.
  • Part Procurement
  • Logistics Mgt.
Delivery

Delivery


Account Management

  • Client Engagement
  • Solutions Management
  • Project Planning

Service Delivery

  • Client Reporting
  • Governance
  • Service Level Management

Why Total IT


We address three considerations critical for our customer’s success
i.e. Value, Quality & Timely turnaround.

Multi-Platform

Expertise across all platforms such as Windows, Linux, Unix and Mainframes

Multi-Vendor or Vendor Agnostic

In-house expertise and experience of handling all supplier brands or OEM’s such as IBM, HP, Oracle (Sun), Dell, EMC, Netapp, Quantum, Cisco, Juniper etc.

Multi-Technology Expertise

Our team comprises of specialists with in depth knowledge and hands on experience on all types of servers,  storage, routers,  switches,  firewalls etc. thereby giving our customers a one stop solution for all of their IT infra needs

Global

Our comprehensive geographic presence enables us to provide our customers with a unique combination of extensive global resources, world recognized talent expertise and deep local knowledge

24x7 Availability

We are available 24x7 via our multilingual ITIL certified service desk

Best Practices and Standards

We follow Industry's best practices and standards i.e. ITIL, PMP, TOGAF etc

One Stop Solution

We are one stop center for all your IT Infra needs i.e. We Sell, We Rent, We Upgrade, We migrate, We maintain, We repair

Service Presence


Global service presence across 43 countries and more than 135 cities.

Direct Presence in: Singapore, India, Philippines, Australia (Sydney, Adelaide, Melbourne and Brisbane); China, Netherlands, France, Namibia, and United States of America.

Contact US


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